Technology Coast Consulting

Research Sevices

Customer Intelligence

Gain deep insights into your customers’ regular interactions with your technology through qualitative and quantitative research.  We measure customer perception one detailed interview at a time, analyzing customer intelligence data to deliver actionable recommendations

Customer Surveys

Measure customer perception and satisfaction levels on product performance and extended services.  Utilize results to conduct qualitative interviews and reveal dynamics driving survey ratings.

Usability Studies

Explore whether customers are realizing the full product benefits, or have discovered potential new applications of your technology.

Use Case Publications

Leverage the voice of your customer in describing real-world scenarios where your product resolves specific challenges or creates additional value for organizations.

Lost Account Analysis

Assess and analyze, through primary research, factors negatively impacting current and prospective customers.  Examine relevant competitors or emerging technologies that affect customer retention.